With 16 years of experience in the hospitality industry, Mak has built and led Human Resources and Learning & Development functions from the ground up in several multinational hospitality companies.

He believes that every customer interaction is an opportunity to create a memorable experience—and in hospitality, it must always be exceptional.

Most recently, he served as Cluster Director of Talent & Culture at Accor, a French multinational operating in more than 110 countries.